Sales Terms
Sales
All sales are final and non-returnable except as specifically stated herein. All sales must be paid in full before delivery or pickup.
- Returns: Once an invoice has been scheduled for delivery, the invoice items have been transferred from the warehouse to a store for pick-up, or the customer has taken possession of the merchandise all approved returns will be charged a 30% restocking fee. A restocking fee will be charged for all returns, including returns due to a customer's change in preference of color, size, if the item does not fit, or any other reason. There will be no refund of a pickup or delivery fee. After deducting the restocking fee and delivery fee, the customers hall be entitled to store credit for the remaining balance of the purchase price.
- Cancellation: A customer may cancel his/her order within seventy-two (72) hours of placing the order and receive a full refund of his/her deposit or store credit All cancellations after the seventy-two (72) hour cancellation period has expired are subject to a cancellation charge in the amount of ten percent (10%) of the invoice amount. This seventy-two (72) hour window does not apply if the customer has picked up their merchandise or scheduled a delivery. In that case, the invoice will be treated as a return, and provisions of Section 1.a will apply
- Floor Samples/Clearance: All floor samples and clearance items are AS-IS and final sales. Floor pieces must be paid in full and picked up or scheduled for delivery within 72 hours of purchase. Except for its gross negligence, Regency and its agents are not responsible for damages to floor samples and clearance items after the sale of such items, and take no responsibility or any damage caused during delivery
- All special orders, factory-ordered merchandise and custom orders are final and are not subject to cancellation exchange or refund, unless otherwise provided herein. The provisions of Section 1.a herein shall apply to the cancellation of all special orders, factory-order merchandise and custom orders.
- Payments made by personal check may require awaiting time of 10 business days before customer can take possession of the merchandise.
- All in store orders require at least a 75% down payment before being processed if less than 75% is deposited on the sale, Regency Furniture makes no guarantees regarding any future availability of the product. In addition if less than 50% down at time of purchase, then the order will not be processed until invoice is paid in full.
Price-Holds
This is for in-store purchases only. All price-holds are guarantees for the prices of the merchandise and require a special order. A Price-Hold is not a layaway agreement and does not guarantee that United Furniture Warehouse will hold a particular item chosen by customer. Upon payment of a mandatory minimum deposit of 25% or the purchase price, including sales tax and delivery charges, United Furniture Warehouse will hold the price on such Price-Hold merchandise for a period of 90-days or until customer pays for the Price-Hold merchandise in full, whichever is sooner. Customer is in default whenever 15 days has lapsed from the scheduled date on which the customer failed to make a required payment, and when customer fails to pay the remaining balance due within 105 days (which includes a 15-day grace period) of the Price-Hold agreement. Upon customer default, United Furniture Warehouse shall not be liable for the availability or honoring the Price Hold price of any merchandise. The Customer shall have the right to cancel a Price Hold agreement within seven days of the Price Hold agreement and receive a full refund on the deposit. After the one week cancellation period has expired the Customers hall have the right to cancel a Price Hold agreement and United Furniture Warehouse shall charge a cancellation fee in the amount of ten percent (10%) of the layaway price or the total amount paid by the customer to the date of default, whichever is less.
Unauthorized Terms and Errors
Any other terms and agreement not contained herein, whether oral or written are invalid unless expressly approved by management in writing and signed by both a Regency manager and Customer. Miscalculations and system errors in sales terms and prices are subject to review by management and may be adjusted accordingly within 90 days of discovering the error.